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Plume Visuals

Support

Installing a visual, activating a license key, fixing an issue: it's all here. If you can't find the answer, write to us.

Install a visual

  1. From Microsoft Marketplace (AppSource), for visuals already published: in Power BI Desktop, Visualizations pane › “…” › Get more visuals, then search for the visual.
  2. From a file: download the .pbiviz from your account (Downloads), then Visualizations pane › “…” › Import a visual from a file.
  3. Drag your fields into the visual's field wells: the visual's landing page tells you which ones are expected.
  4. The sample reports (.pbix) in your account show every option in context.

Activate your license

  1. After purchase, your key appears in My account › Licenses and is emailed to you.
  2. In Power BI, select the visual, open the Format pane and, at the very top, the “Plume Studio License” card.
  3. Paste the whole key (it starts with PLUM1.): the watermark disappears immediately.
  4. The key is saved in the report: it follows the report when you publish it to the Power BI service.

Common issues

A “Premium preview” watermark appears on my visual

You are using a premium (★) feature without a license key. Free features are never watermarked. Paste your key in Format › Plume Studio License, or turn the premium feature off.

My key is rejected

Make sure you copied the whole key, with no spaces or line breaks (the “Copy” button in your account does it for you), and that it covers this visual. If the visual shows “License expired”, the one-year license and its 30-day grace period are over: renew it from your account, then paste the new key. If the problem persists, email us with the key.

I lost my key

Sign in with the email address used for the purchase: all your keys are in My account › Licenses. You can also change the organization name there and generate a new key.

Does the visual send my data anywhere?

No. The visual makes no network requests: your data and your key stay in Power BI. The key is verified offline using a cryptographic signature.

The visual is empty or shows a message

A required field is probably missing: the visual's landing page lists the expected fields. Also check that the measure isn't empty for the current selection (filters, slicers).

How do I get an invoice?

Every purchase generates an invoice, downloadable in My account › Licenses › Invoices.

Compatibility

  • Power BI Desktop (recent version) and Power BI service
  • Browsers: Edge, Chrome, Firefox, Safari
  • English and French interface, following Power BI's language
  • No internet connection required by the visual

Contact us

We reply within 2 business days. To speed things up, include the visual and its version, your Power BI version and a screenshot of the issue.

contact@plumevisuals.com

Email support

To go further: our tutorials

A bug to report or an idea for an improvement? Send us feedback